Company DescriptionNamed the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.Job DescriptionDuties and ResponsibilitiesUses multiple computer applications to respond to customer needsAssists customer with basic troubleshooting and questions regarding product or account issuesDocuments customer calls in the database system; including resolutions, issues, and general notesAttends continuous training on product and procedural updatesMaintain, at a minimum, target levels of productivity and performanceHelps maintain a good team and working environment by assisting fellow employees and participating constructively in meetingsAbility to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniquesQualificationsMust be 18 years of age or olderHigh School Diploma or GED requiredBe able to provide acceptable documentation to meet employment eligibility requirements to work in the United StatesProficient typing and computer navigation skills: typing speed of 25 WPMSuperb listening, probing, negotiation and de-escalation skills neededMust be able to train full timeMust be able to pass a criminal background screening as specified under The Results Companies guidelines BenefitsAdditional InformationAdditional Information:The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.